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Adaptive Care, Powered by Responsible AI

Our responsible AI approach empowers members and providers by prioritizing robust privacy and security controls while working to drive measurable clinical outcomes for employees and employers.

In addition to proven AI solutions like provider matching, we are developing new AI-powered approaches to enhance mental health support and measurable outcomes. Safety, ethics, and transparency are at the foundation of our clinical AI product development process.

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Why Responsible AI in Mental Health Matters to Employees—By the Numbers

Source: Millennial and Gen Z employees surveyed in AI in Mental Health Care: What Employees Expect and Employers Need

79%

Of employees believe AI can unlock greater access to mental health care at work

83%

Of employees want AI-driven early detection of burnout and depression

87%

Of employees are concerned about privacy and data security

81%

‍Of employees would want their employer to act if AI helped spot burnout risk—anonymously

Elevate Care Without Compromise

From clinicians to security experts, every voice helps shape responsible AI-assisted care.

Rooted in ethics,

so that AI actions are anchored in clinical expertise and reinforced by ethical guidelines (for example, from the American Psychological Association).

Rapid escalation protocols,

so members in need are provided timely access to crisis resources.

Utilizing de-identified real member outcomes,

so recommendations reflect what actually works.

HIPAA security and privacy controls,

so member privacy and data are protected.

For Employers: Maximizing Value with AI

Guided by thoughtful, human-centered AI, and with employee consent, anonymized data can provide richer analytics for employers and consultants. This empowers them to elevate employee engagement, show measurable outcomes, and drive cost efficiency by predicting needs, prompting action, and raising the bar on care quality:

Help drive ROI and resolve issues sooner

with predictive analytics that identify risks for early intervention and route members to the right programs at the right time.

Ignite reporting

across your organization with proactive insights that surface trends and anomalies, turning manual analysis into actionable clarity.

Drive measurable outcomes and care quality at scale

with an elite provider network, consent-based automated documentation, and simplified care delivery.

For Members: AI That Empowers, Never Overpowers

AI serves to enhance Modern Health’s Adaptive Care Model by supporting members to get the right care at the right time, stay engaged between sessions, and adjust their support as life changes.

Human-centered AI

Members feel empowered to decide if, when, and how to use AI for their care, with clear choices every step of the way.

Personalized member care plans

AI assists in building care plans tailored to each member’s needs and preferences, and updates them dynamically as their well-being needs evolve.

Support between sessions

Soon, members will be able to check in 24/7 with Skye, our AI-powered assistant, and receive timely, personalized content that supports healthy behaviors between sessions and boosts overall well-being.

For Providers: Focus on What Matters Most

AI works hand in hand with providers to reduce administrative burden, surface timely insights, and support better outcomes, freeing providers to be more present with their members, potentially improving outcomes, reducing burnout, and increasing satisfaction.

More time on members, less time on admin

Session AI will draft smart summaries and will be used with member and provider consent so providers can focus on care, not documentation.

Tailoring support to scale

AI insights will soon be leveraged to create adaptive care plans for each member’s unique needs.

Early detection and intervention

In the future, proactive insights could flag concerning patterns before they escalate, helping to ensure faster, more effective support.

Collaborative recommendations

In time, AI will offer evidence-based care suggestions that providers can review and apply.

Experience the next era of mental health benefits

Ready to see how Modern Health’s AI-powered solutions can transform your benefits strategy and help build a healthier, more resilient workforce?